Solution Essence: Shiji Group’s Product Portfolio & Professional Review

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Capsolve announces its Professional Review of Shiji Group’s product portfolio.

Introduction

Shiji Group’s U.S. headquarters, located in Atlanta, Georgia commissioned a Professional Review of their product portfolio by Capsolve. The products covered in the review include: IcePortal, Shiji Distribution Solutions, Shiji Enterprise Platform, Infrasys, Concept Golf & Spa, ReviewPro, MyCheck and Shiji Payment Solutions. The products represent an impressive set of category leading solutions at various places in their product lifecycle, giving hotels, restaurants, spas and golf courses additional choices in the form of well-designed software.

Professional Review Goals

The review answers questions about how the products address the key capabilities of their respective category and it delves into the uniqueness of each solution. When possible, it provides context of its surrounding ecosystem. Finally, the review explores certain facets regarding how the products work in conjunction with each other.

The Professional Review is designed to go into the details of each solution and highlight selected areas of how each create value for businesses. It sheds light on how the portfolio of products covers more than the standard set of needs for most businesses, realizing for a moment that each location is unique and often has a creative combination of features, products and services that define its business and guest experience. The following solution map shows the comprehensiveness of Shiji Group’s portfolio of products. When combined with their growing partner ecosystem, it becomes obvious that Shiji Group has created a rather strategic set of software and technology assets for the benefit of its clients.

See the full solution map in the Professional Review

As seen from the solution map, the combination of products and partners, covers well beyond the majority of the categories. While the details within each category are important, this is an incredible amount of coverage available from one company.

The Product Portfolio

The following products are covered within this Professional Review and are interlaced with category related market information, that should be familiar to Capsolve subscribers, to provide context for hotel companies considering a purchase.

Content Distribution: IcePortal

This solution enables hotels, brands and chains to manage property content assets efficiently across their digital distribution channels.

Distribution Solutions: Shiji Distribution Solutions

A combination of features that facilitate hotel bookings across distribution channels such as: Voice, ECommerce, GDS, OTA, Corporate, Wholesale and Tour Operator.

Hotel Property Management System & Enterprise Solutions: Shiji Enterprise Platform

A clever combination of enterprise ready functionality, combined with a hotel property management system that provides power to either individual hotel locations or across a property portfolio, brand or chain.

Point of Sale: Infrasys

A robust POS with customization as a forethought to its design for the benefit of a restaurant of nearly any type or service level, including those affiliated with a hotel.

Golf Management & Spa Management: Concept Golf & Spa

Products that may be used for Golf Courses, Clubs, Spas and many other leisure activities whether they are individual businesses, multiple businesses combined in one facility or even those that are part of a hotel. This product combination also includes customer relationship and member management functionality shared across Golf, Spa and Hotel as needed.

Reputation Management: ReviewPro

A standard hotel operating tool to capture customer feedback and research, taking into account the local market. It provides features and automation to perform guest reviews, guest experience management, case management and a chatbot dialogue with guests.

Mobile Solutions, Digital Ordering Solutions: MyCheck

A multi-function tool delivering hotel check in and out, guest folio viewing, mobile restaurant ordering and payment solutions.

Payment Solutions: MyCheck & Shiji Payment Solutions

A cross-functional payment solution for businesses to accept orders and payments with the flexibility to handle numerous consumer payment types.

Category Essence: Restaurant Online Ordering Solutions

Digital Ordering Solutions (DOS) exist to provide a consumer-friendly approach to ordering from a restaurant when on a website or mobile app. The category became crowded quickly and continues to provide Restaurants, Restaurant Groups, Brands and Chains many choices as it relates to creating eCommerce solutions for their businesses. Capsolve has released a brief introduction to the global DOS marketplace to give buyers and sellers of these solutions a better understanding of market constituents. This report provides: 

  • A summary of the overall Digital Ordering Solution marketplace, and
  • Its place within the Marketing Technology Ecosystem
  • The Core Capabilities provided by many solutions
  • The Styles and Strategies employed by Solution Providers within the market
  • Key marketing considerations for this software
  • A glimpse into Current Trends influencing the DOS category

Category Essence: Sales & Catering Solutions

Sales & Catering systems were the earliest form of CRM for the Hotel, Restaurant and Country Club industries. Recent innovation and an increase in solution providers has changed the playing field for buyers. This technology plays an important role in the sales management and catering management functions for this type of business and usually interacts with many business processes. Capsolve has released a brief introduction to the global S&C marketplace to give buyers and sellers of these solutions a better understanding of market constituents. This report provides: 

  • A summary of the overall S&C marketplace, and
  • Its place within the Marketing Technology Ecosystem
  • The Core Capabilities provided by many solutions
  • The Styles and Strategies employed by Solution Providers within the market
  • Key marketing considerations for this software
  • A glimpse into Current Trends influencing the S&C category