Company Description:

Capsolve provides professional, accurate, and custom information services and guidance to help companies understand and select the most suitable technologies. The company researches these technology solutions to identify those able to provide the most value toward the specific marketing objectives of its clients. The available solutions in this category have increased from a few hundred to thousands in recent years and Capsolve enables companies, consultants, and agencies to discover those able to meet or exceed their strategic and tactical goals.

Job Title

Account Manager

Objective

Grow client base while managing responsibilities associated with assigned account relationships.

Job Summary

This position will involve managing selected accounts and growing their business segments. These client relationships may include individuals with departmental or technology roles to members at the C-Level of a client organization. The person should be service-oriented, have strong general business knowledge, and have the ability to understand how technology is best suited to meet client objectives and create results. The role will be able to grow a customer base by adding accounts and increasing the value provided to existing accounts. The person may also be responsible for performing research and analysis with regard to technologies.

Job Description

The role coordinates all aspects of each assigned client relationship to address their specific needs regarding technologies and meet the performance goals of their strategic and tactical objectives. These responsibilities may include researching client needs and relevant technologies to assess fit in the context of the client’s existing and planned resources.

Required Duties

Find prospects for Capsolve products and services

Identify opportunities to increase value for each account

Research and analysis of industry trends

Research and analysis of technologies

Create thought leadership content for use with clients and as input into marketing function

Identify important trends within technologies and how these will affect potential and existing accounts

Suggest, define and plan client projects

Refer and recommend technology providers to clients

Facilitate client discussions and meetings

Coach and advise the client regarding technology decisions

Recommend, evaluate, select and coordinate the implementation of technologies for use within Capsolve

Key Functional and Relational Responsibilities

Manage the profitability of accounts and client portfolio

Monitor and report on progress against goals

Position expertise of company as professional, accurate, timely and tailored

Populate technology research for use with clients and Capsolve

Keep any members of executive team apprised of key changes and trends within industries and technology segments

Collaborate with Customer Advisory Board

Coordinate marketing programs directed at customer segments

Organizational Relationships

Report to assigned management

Receive and respond to market research sources

Collaborate with departmental functions

Manage relationships with Vendors as needed