Image: Lee Yiu Tung / Shutterstock

Research: Kiosks

Image: Lee Yiu Tung/

Kiosks reemerged as an important technology investments for many businesses during the pandemic. They appear in lobbies and are sometimes shared with the mobile experience.

Classifications: (what is this?)

  • Category Size: Medium
  • Geographic Dispersion: Medium
  • Requirements Complexity: Low

Industries Covered:

  • Primary: Hotel, Restaurant
  • Secondary: Spa, Golf
Market SummaryReportResources

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Capsolve’s Research on Kiosk Solutions includes:

  • Solution Styles
  • Core Capabilities of Solutions
  • The Ecosystem of Solutions and
  • Current Trends

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A Kiosk Solution (KS) consists of consumer or guest-facing technology, such as hardware or software, designed to address customer needs as it relates to services, goods or similar offerings from a business. These systems may be simple or complex in their scope of capabilities, providing solutions for customers in the area of Hotel Check-in and Check-out, Hotel Folio Access, Employee Safety, Booking Reservations, Selling Amenities, Restaurant Purchases, Food Vending, Parking, Directions, Weather and more.

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About this Report

This document details a review of the marketing information and capabilities associated with this category’s solutions and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting one or more of the hotel, restaurant and golf & country clubs industries. The analysis covers a statistically significant portion of the previously defined category marketplace.

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