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Kiosks reemerged as an important technology investments for many businesses during the pandemic. They appear in lobbies and are sometimes shared with the mobile experience.
Classifications: (what is this?)
- Category Size: Medium
- Geographic Dispersion: Medium
- Requirements Complexity: Low
Industries Covered:
- Primary: Hotel, Restaurant
- Secondary: Spa, Golf
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Capsolve’s Research on Kiosk Solutions includes:
- Solution Styles
- Core Capabilities of Solutions
- The Ecosystem of Solutions and
- Current Trends
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Definition
A Kiosk Solution (KS) consists of consumer or guest-facing technology, such as hardware or software, designed to address customer needs as it relates to services, goods or similar offerings from a business. These systems may be simple or complex in their scope of capabilities, providing solutions for customers in the area of Hotel Check-in and Check-out, Hotel Folio Access, Employee Safety, Booking Reservations, Selling Amenities, Restaurant Purchases, Food Vending, Parking, Directions, Weather and more.
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About this Report
This document details a review of the marketing information and capabilities associated with this category’s solutions and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting one or more of the hotel, restaurant and golf & country clubs industries. The analysis covers a statistically significant portion of the previously defined category marketplace.
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