Image: Hilch/

POS Research: Point of Sale Systems

Image: Hilch/

Definition: Point of Sale systems provide restaurants functionality to manage front of the house product information and purchases. These systems may also offer any number of other modules to support the needs of their restaurant clients. Point of Sales Systems are also used extensively within the retail industry.


The restaurant Point of Sale System marketplace has two key characteristics. It not only has breadth driven by the many solution providers participating in the category, but it also has significant variation in the feature sets offered by each of them. As of this writing, Capsolve has identified more than 250 Point of Sale (POS) solutions designed specifically for the needs of restaurants, including locations that may be part of a hotel, golf course or country club. This product dispersion has occurred over the course of many years due to multiple factors and ultimately stems from the wide array of needs across these industries. The complexity for Point of Sales systems is also a result of the perspective of the solution provider and the set of needs they were and are continuing to address on behalf of their respective clients.

Restaurants vary in location, type of cuisine, ambiance and service level, among many other factors. They also vary based on the perspective and industry upbringing of the owners and managers. These considerations, combined with the competitive market, the strengths of its employees, business partnerships, marketing programs and even technology decisions, all play a role in the experience a consumer has when arriving and ordering at an establishment. As you could forecast, these inputs create the wealth of business needs that generated the software solutions that exist in this realm.

As seen in the above image, POS solutions are delivered across the globe by companies headquartered in many parts of the world. The United States has a significant share of those tracked in Capsolve’s research and represents more than 40% of the total, followed by Canada, the UK, India and Australia.

Marketplace Context

As mentioned, the diversity of these solutions extends beyond the geographic headquarters of their owning companies and into the actual functionality of their respective features sets. You will find almost any combination of functionality within this marketplace depending upon your business needs. However, sifting through hundreds of vendors to perform proper due diligence may become an exasperating experience whether you are a technology novice or aficionado.

Capsolve has researched this category of solutions for you and sheds light on how to find the best solutions for your team.

Need more information? Read more below by logging in or subscribing to Capsolve’s Introductory Research Plan. Alternatively, search for relevant Point of Sale systems by requesting a Custom List:

Your customized list of solutions will meet your primary criteria for a particular type of solution, such as a POS product. However, you may request this type of list for any category.

Capsolve’s Research on Point of Sale Systems includes:

  • Point of Sale System Styles
  • Core Capabilities of Point of Sale Systems
  • Sales & Marketing Considerations
  • The Ecosystem of Point of Sale Solutions
  • Current Trends

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About The Document

This document details a review of the marketing information and capabilities associated with Point of Sale systems and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting restaurants, solution providers, consultants, agencies and hotels. The analysis covers a statistically significant portion of the POS marketplace.