This brief discusses the best Operations Management solutions for hotels, restaurants, and golf businesses and provides access to tools for evaluating and implementing a solution.
What is an Operations Management solution?
An Operations Management (OPS) solution consists of software and services designed to facilitate or automate regular tasks shared by a business and its employees. These may include Guest Communications, Housekeeping, Task Management, Work Order Management, Lost & Found, among other capabilities.
Classifications: (what is this?)
- Category Size: Large
- Geographic Dispersion: Medium
- Requirements Complexity: Medium
Industries Covered:
- Primary: Hotel, Resort, Motel, Vacation Rental, Restaurant, Golf Course, Country Club
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Top Content – Operations
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Top Vendors
Operations Management *
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A Selection of Top Vendors
Total Results: 16
| Company | Solution Name | Website |
|---|---|---|
| RMS Cloud | Solonis | Website |
| HelloShift | HelloShift | Website |
| Unifocus | Unifocus | Website |
| IQware | Property Management System | Website |
| WrkSpot | Hotel Operations Platform | Website |
| Black Box Intelligence | Black Box Intelligence Platform | Website |
| Quore | Quore | Website |
| Snapfix | Snapfix | Website |
| Visual Matrix | Website | |
| SevenRooms | SevenRooms | Website |
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Browse the Top Vendors, representing approximately 10% of Capsolve’s complete, global database of vendors
Market Summary – Operations
Market Overview
Operations Management (OPS) solutions may cover numerous needs across Capsolve’s coverage industries. The landscape in which they operate is primarily web and mobile environments with connections to messaging capabilities. They are built to facilitate operational efficiencies and enable businesses to better understand the tasks created regularly and how the team manages them. This software category is aimed at the operational teams functioning within a hotel (front desk, housekeeping, facilities) and restaurants (kitchen, bar, facilities). The golf industry combines many of these but also adds groundskeeping. Part of the software category’s purpose is to manage and measure compliance with standards and regulations, whether they originate from the business, government, or other sources.
While many core technologies (i.e.: PMS, POS, Golf Management) may contain operational features, these industries often seek specialized software that goes into significantly more detail related to operational excellence. Affiliating with a brand, signing a contract with a management company, or selecting a vendor may affect the solutions available to a property. Still, many solutions exist in the specialized category segment and offer complementary functionality. Capsolve’s research identified more than 200 prospective solution providers. Their products and services originate from numerous locations globally, and there is significant variance in their capabilities.
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About this Report
This document reviews the marketing information and capabilities of this category’s solutions and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting one or more of the hotel, restaurant, golf course, and country club industries. The analysis covers a statistically significant portion of the previously defined category marketplace.
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