– Start of Protected Content –

Get free access to this complete Report and your own personalized Account, including the following content:

Emergency Solutions, Safety Systems, & Panic Buttons *

Market Summary – Emergency Solutions & Safety Systems

Market Overview

While always an important topic for employers, safety has found its way into the limelight as states continue to introduce legislature requiring hotels to change their Emergency Solutions or Safety Systems. Front desk employees, housekeepers, and other employees are often placed in lone-worker situations where their ability to reach assistance may be compromised in several scenarios. The market has provided numerous solutions to meet this need but now has requirements to adhere to specific safety measures for most types of businesses within Capsolve’s core industries.

This Capsolve report emphasizes the solutions that address emergencies and are in response to the aforementioned legislature, which will be covered at a basic level in this report. These products are often focused on communications among parties and Alerting Systems. However, a portion of the marketplace provides this functionality in the context of existing product lines in categories such as Telephony, Unified Communications, Security Systems, IT Services, and Operational Systems. All of the products are designed around one or more Emergency Solution needs for Hotels, Restaurants, Vacation Rentals, Golf & Country Clubs, and other industry sectors with similar characteristics.

Marketplace Context

Capsolve identified 34 Emergency Solutions designed for the hospitality environment as of this writing. Since most of the legislature Capsolve researched directly affects the United States, most of these solutions are provided by companies headquartered in the same. Several of these solutions were designed to rely on existing infrastructure, while some leverage either new technology or attempt to minimize their technological footprint. Either way, the industry has a new cost associated with keeping its employees safe under certain conditions, and vendors continue to make their solutions as affordable as possible while providing a quality product for its purpose, that is, delivering a mechanism to ensure the well-being of guests and employees while at work and play.

As seen in the image above and below, Emergency Solutions is delivered by United States-centric companies. This, along with a limited set of other areas of the world, has experienced changes in how businesses are required to protect their guests and employees. Despite the legal origin, some of the products are accessible in other parts of the globe and have become a standard for various hotel companies due to their interest in safety. This is a long-standing goal of the hotel industry, but many of the tools being discussed were more recently introduced to the market.

Current Trends

1. Legislative Pressure: While selected legislation is stable, additional bodies may form new laws. The net result is that changes may occur, requiring affected businesses to adapt when the sands shift.
2. Safety as a Strategy: Each industry and its businesses must determine what precautions, features, and investments are necessary for safety, compliance, or strategic reasons. These underlying needs may be quite different across companies or properties.
3. Interconnectivity: Many technologies in this category are interdependent with other network, telephony, or communication solutions, making proper planning a key endeavor.
4. Vendor Activity: The number of solution providers entering this space is increasing and will likely continue.

– End of Protected Content –

About this Report

This document reviews the marketing information and capabilities of this category’s solutions and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting one or more of the hotel, restaurant, golf course, and country club industries. The analysis covers a statistically significant portion of the previously defined category marketplace.