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Hotel PMS Research: Hotel Property Management Systems

Image: TonTectonix/Shutterstock

Definition: A Hotel Property Management System (Hotel PMS) consists of centralized software that manages reservations, rates and various operation tasks associated with managing the needs of the business and its guests. A Hotel PMS is often connected to multiple systems depending on the type of property and many other factors. As a result it often plays a central role in the property’s technology infrastructure and may need to regularly communicate with these other systems.


The field for Hotel Property Management Systems is crowded. As those in the industry understand quite well, this is an understatement. As of this writing, Capsolve has identified almost 400 Hotel PMS solutions designed specifically for the needs of hotels. This has occurred over the course of many years due to multiple factors and ultimately stems from the wide variation of needs across the industry.

While we as consumers may stay at properties that have a consistent footprint from a design and functional perspective, even hotels within the same brand may have quite different needs. These variations arise from the location, the property’s surroundings, the competitive market, the strengths of its employees, business partnerships, service levels, marketing programs and even technology decisions. And this is just the beginning.

As seen in the above image, the Hotel PMS solutions are delivered across the globe by companies headquartered in many parts of the world. While the United States has a significant share of those tracked in Capsolve’s research, it represents less than 15% of the total and is followed closely by Spain, France, the UK and others.

Marketplace Context

This dispersion extends beyond the geographic headquarters location of these solution providers into the actual functionality of their respective software solutions. The reality is that you will find almost any combination of functionality within this marketplace depending upon your business needs. However, sifting through hundreds of vendors may become an exasperating experience whether you are a tech novice or tech aficionado.

Capsolve has researched this category of solutions for you and sheds light on how to find the best solutions for your team, property, brand or chain.

Need more information? Read more below by logging in or subscribing to Capsolve’s Introductory Research Plan. Alternatively, search for relevant Hotel Property Management Systems by requesting a Custom List:

Your customized list of solutions will meet your primary criteria for a particular type of solution, such as a Hotel PMS product. However, you may request this type of list for any category.

Capsolve’s Research on Hotel Property Management Systems includes:

  • Hotel Property Management System Styles
  • Core Capabilities of Hotel Property Management System Solutions
  • Sales & Marketing Considerations
  • The Ecosystem of the Hotel Property Management System
  • Current Trends

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About The Document

This document details a review of the marketing information and capabilities associated with Property Management Systems and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting solution providers, consultants, agencies and hotels. The analysis covers a statistically significant portion of the PMS marketplace.