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Research: Hotel PMS

Image: TonTectonix/Shutterstock.com

Property Management Systems are key to hotels as they allow for the operational tasks to occur and handle guest interactions from pre check-in to post stay.

Classifications: (what is this?)

  • Category Size: Super
  • Geographic Dispersion: High
  • Requirements Complexity: Medium

Industries Covered:

  • Hotel, Vacation Rental
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Capsolve’s Research on Hotel PMS Solutions includes:

  • Solution Styles
  • Core Capabilities of Solutions
  • Sales & Marketing Considerations
  • The Ecosystem of Solutions and
  • Current Trends

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Definition

A Hotel Property Management System (Hotel PMS) consists of centralized software that manages reservations, rates and various operation tasks associated with managing the needs of the business and its guests. A Hotel PMS is often connected to multiple systems depending on the type of property and many other factors. As a result it often plays a central role in the property’s technology infrastructure and may need to regularly communicate with these other systems.

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About this Report

This document details a review of the marketing information and capabilities associated with this category’s solutions and the surrounding technology ecosystem. It contains original content written by Capsolve to provide a perspective of current trends affecting one or more of the hotel, restaurant and golf & country clubs industries. The analysis covers a statistically significant portion of the previously defined category marketplace.

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